Research has shown that around 50% of cases of clinical negligence do not demonstrate any evidence of substandard care once investigated. The key causes of these unmeritorious claims include insufficient internal investigations, unsatisfactory complaints handling and the inability to obtain explanation or closure.

Our robust, independent investigations assure patients that their concerns have been heard, investigated and responded to sensitively, with action being taken if it’s necessary to reduce the risk of future problems. By providing answers from unbiased experts, we help to rebuild trust in the healthcare system.

Our peer-led and learning-based approach allows us to sensitively handle possible failings in care, while our Smart recommendations and support in implementing learnings ensure that clinical care can be improved at the earliest opportunity.

We present our findings in a clear written report and our investigators and clinicians are always on hand to answer queries and attend meetings where necessary.

With unrivalled access to investigatory and clinical expertise, investigations can proceed at pace, minimising any unnecessary restrictions on practise and the time in which to receive answers. All our investigations are peer led, managed by a specialist Lead Clinical Investigator who will call on input from a TMLEP clinician practising in the relevant speciality as that called into question – this ensures that every case is handled by someone experienced enough to understand the nuances and complexities involved.

The focus of our investigations is always on learning rather than blame, and we involve all relevant parties before making recommendations on how improvements can be made.

We guarantee an arms-length investigation where all clinicians are conflict-checked to give the reassurance that there is no bias in the process – this addresses one of the main reasons for patients or clinicians not being satisfied with internal investigations